TERMS & CONDITIONS
Please read these terms and conditions carefully.
Guaranteed deposit due within 7 days of booking. This deposit will be $300 per person. The deposit is non-refundable but in the event of cancellation we will hold this deposit for 12 months from cancellation date so you can use it within this 12 month period. Insurance is highly recommended and should be purchased at time of deposit. Downunder Journeys LLC reserves the right to charge you a late booking fee of US$50 per person for travel booked within 30 days of travel. Some tours have their own special deposit and payment requirements; you will be made aware of these at the time of booking.
Balance of payment
Balance of payment is required 2 months prior to travel. If the balance is not paid by the stipulated date, the right is reserved to cancel the booking without further notice.
Cancellations received more than 6 weeks prior to departure will incur loss of the non-refundable deposit as specified above.
Cancellations received less than 6 weeks and more than 3 weeks prior to departure will be charged 25% cancellation fee.
Cancellations received less than 3 weeks and more than 7 days prior will be charged 50% cancellation fee. Cancellations under 7 days prior to departure are non-refundable. See Refund Policy.
All passengers are STRONGLY URGED to take out adequate insurance coverage to protect themselves against cancellation due to illness prior to or during travel. Downunder Journeys LLC uses Access America for all travel insurance. In the event of a traveler becomes ill during a tour, all hospital and medical expenses are the traveler’s responsibility and they shall not be entitled to any refund, either total or partial, of passage money paid. Check with your agent as to what conditions and charges apply if you cancel your flight and/or land reservations.
We shall not be liable for any claims, losses, damages, costs, expenses, delays or loss of enjoyment, of any nature or kind whatsoever, resulting from events beyond our or a supplier’s reasonable control, including but not limited to acts of God, strikes, lockouts or other labor disputes or disruptions, wars, blockades, insurrections, riots, earthquakes, weather conditions, floods or acts or restraints imposed by government authorities.
Travel documentation, including airline tickets, vouchers, joining and departure details, and supplier addresses and phone contacts will be sent upon receipt of final payment. You will receive these documents approximately 2-3 weeks prior to travel.
Visas are required for certain destinations. Please consult with your travel consultant and ask if you need a visa for your destination.
Because of the volatility of exchange rates for many of the destinations Downunder Journeys offers, during the quoting process your prices are subject to change. Once we have received your deposit your pricing will not change due to exchange rates.
Once a confirmation has been given booking has been made, you can make 3 amendments FREE, all subsequent amendments will be charged at US$20 per amendment prior to documentation being issued. After documentation has been issued any amendments will be charged a US$50 per amendment.
With all the great travel ideas on our website it should be easy for you to choose a long duration holiday. If however you are not tempted to purchase a minimum of 7 days we regret we must charge you a booking fee of $50 per person. This is waived if you purchase your international airline ticket with Downunder Journeys LLC.
Refunds are only made for unused vouchers if the activity has been cancelled due to poor weather conditions or for reasons beyond the tour operators control. Unused car or motor-home vouchers will not be refunded once you have left the USA in any circumstances.
Please check with your Travel consultant for special discounted airfares. The airlines are always releasing specials so call for the best up to date airfare quote.
DOUBLE is based on 2 people sharing a room. Bedding would be either two single beds or 1 Double/Queen or King bed.
TWIN is based on 2 people sharing a room. Bedding would be two single beds or 2 Double/Queen beds.
TRIPLE is based on 3 people sharing a room. Bedding would be three single beds or 1 Double and 1 single or 2 Double/Queen beds, a rollaway also could be used.
QUAD rooms are based on 4 people sharing a room. Bedding would be 2 Double beds, or 1 Double, 2 Single beds, a rollaway also could be used.
Please be specific with us about the sleeping arrangements so we can suit your specific needs.
ROLLAWAY BEDS sometimes are at a small cost.
Downunder Journeys LLC and/or its agents, act only as agents for the various companies and lines of which tickets are available and these tours operate and assume no responsibility nor liability in connection with the service of any train, vessel, carriage, aircraft, motor or other conveyances which may be used, either wholly or in part, in the performance of its duty to the passenger; neither will it be responsible for any act, error, or omission, or any injury, loss, accident, delay or irregularity which may be occasioned by reason of any defect in any vehicle or through the neglect or default of any company or person engaged in conveying the passenger; or for any hotel proprietor, or hotel service, or for any other person engaged in carrying out the purpose for which tickets or coupons are issued. In the event that it becomes necessary or advisable for the comfort or well being of the passengers, or for any reason whatsoever, to alter the itinerary or arrangements, such alterations may be made without penalty to the operators. Additional expenses, if any, shall be borne by the passengers, conversely refund will be made to the passengers if any saving is effected thereby. The Airlines concerned are not to be held responsible for any act, omission, or event, during the time passengers are not on board their planes or conveyance. The passage contract in use by the Airlines concerned, when issued, shall constitute the sole contract between the Airlines and the purchaser of these tours and/or passenger. The right is reserved to withdraw any or all tours should conditions warrant, also to decline to accept or retain any passengers as members of the tours. Downunder Journeys LLC or agent can assume no responsibility for lost tickets or coupons.
Downunder Journeys recommends Travel Guard travel insurance.