FAQ'S

Answers to common questions we get asked. 

THE BOOKING PROCESS

How easy is the booking process?

We strive to make the booking process as straight forward as possible. You decide where you might like to go, or what you would like to experience and we help you develop an itinerary to suit your dates, interests and budget.  We will help you make decisions with suggestions and ideas so your travel itinerary is a true reflection of what you would like your trip to be. You can find a more detailed description of our booking process works here.

Is a customized itinerary more expensive?

No it isn't! It is a uniquely tailored itinerary to suit your requirements, budget and expectations.  You don't have to accept the limitations that are a part of a package itinerary, you can make it your own and we use our knowledge and travel experience to make it happen.

Do you charge for quotes?

No we don't.

​Do you charge booking fees?

No we don't.  We earn commission from travel providers for your travel bookings not from charging customers for services.

Can I use my frequent flyer miles?

Yes, we encourage you to use frequent flyer miles where you can, it saves you money. If you would like us to book your mileage tickets we can do this for you, we just charge a flat fee of USD $50.  There is a lot of time spent on doing this and this fee just covers our time to do so. 

Will I get discounted airfare by booking with Downunder Journeys?

The airlines continually release airfare specials, we get the same pricing as that available online.  We will always be searching the best fare for you and we do find fares that are cheaper than what you can find online, it’s all dependent on supply and demand.  Online you will need to purchase immediately to hold the fare, with us you can hold the fare for a few days and then ticket, we have a little more flexibility than online ticket purchases.

 
 

DO YOU PROCESS TRAVEL VISA'S AND OTHER DOCUMENTATION?

AUSTRALIA

NOTE: Australia requires both a visitor visa and a Digital Passenger Declaration.If you require assistance in getting either documentation, we can assist for a small processing fee.

----- Australian Visitor Visa -----

Australian Visitor Visa (Online Visa)

Australia requires all visitors to apply for a visitor visa.  If you are visiting Australia for a vacation, to see family or friends, or to take a cruise then the appropriate visa is the Tourist Stream Visitor Visa (subclass 600) which you must apply for while outside of Australia.

How do I get an Australian Visitor Visa?

You can apply online here. Each person entering Australia must submit a separate application.

Processing times for the visa are as follows:

  • 25% of applications: Less than 1 Day

  • 50% of applications: 6 Days

  • 75% of applications: 26 Days

  • 90% of applications: 37 Days

How much does the Australian Visitor Visa cost?

The visa costs AUD145 for each applicant. There maybe costs associated with additional checks if required.

 

How do I get the Australian Visitor Visa?

The visa will be digitally linked to your passport.  You will not get a label in your passport.

-- Australian Digital Passenger Declaration --

 

Australian Digital Passenger Declaration

All travelers entering Australia are required to complete a Digital Passenger Declaration(DPD).  More information about the Digital Passenger Declaration is available here. You must complete your DPD before you depart for Australia, and can be done seven days before your flight up to 72 hours prior to boarding.

How do I get an Australian Digital Passenger Declaration?

You can read about the Australian Digital Passenger Declaration and apply for it here.

What information will I have to provide to apply for the Digital Passenger Declaration?

  • Provide your contact details, including a contact phone number in Australia

  • Make a legally binding declaration in relation to your vaccination status

  • Make a declaration about your travel history in the last 14 days

  • Make a declaration that you are aware of the quarantine and testing requirements that apply when coming to Australia and in the state or territory you are landing and the penalties for non-compliance.

What do I do with the Digital Passenger Declaration?

When you check in the airline staff will ask to see your Digital Passenger Declaration. You can show either the electronic summary screen, or a printed version. You will be asked for it again when you arrive in Australia.

Note, a completed Digital Passenger Declaration is not enough to enter Australia.  Your visa status and health documentation will be reviewed as well.

 

 

NEW ZEALAND

NOTE: New Zealand requires both an NZeTA and a Traveller Declaration. If you require assistance in getting either documentation, we can assist for a small processing fee.

----- New Zealand NZeTA -----

New Zealand NZeTA (Online Visa)

New Zealand has introduced an NZeTA. The primary purpose of introducing the NZeTA is to enable enhanced border security checks to prevent individuals who may pose a potential security risk entering New Zealand. It will also help reduce the time needed for border clearance.  It is very similar to the ESTA and ETA required to travel to the USA and Canada.

Who will need an NZeTA?

As of October 1st, 2019 travelers to New Zealand will be required to have an NZeTA – New Zealand Electronic Travel Authority.  This includes:​

  • Citizens of all 60 visa waiver countries visiting New Zealand for less than 3 months.

  • Transit passengers changing planes to a final destination.  The NZeTA is required even if you aren’t leaving the airport.

  • Cruise ship passengers visiting New Zealand on a cruise

 

There are 60 countries who have a visa waiver agreement with New Zealand.  The USA is one of these.  So if you are traveling on a USA passport to New Zealand, you will need your US passport valid for at least 6 months and an NZeTA (New Zealand Electronic Travel Authority).  If you do not have an NZeTA you will not be allowed to travel.  

 

Who doesn’t need an NZeTA?

New Zealand and Australian citizens do not need an NZeTA. Those who already hold a valid visa for New Zealand also do not need an NZeTA.  If you are a citizen of a non-Visa waiver country you will apply for a visitor visa instead of an NZeTA.

More information about the NZeTA can be found here.

How do I get an NZeTA?

It is easy to get an NZeTA and only takes a few minutes.  There are several ways you can do this:​

  • Apply for an NZeTA online here.

  • Use the NZeTA iOS mobile app here.

  • Use the NZeTA Android mobile app here.

The fastest way to request your NZeTA is using the mobile app.  Allow up to 72 hours for processing, however it can be much faster than this.

How do I pay for the NZeTA?

You can pay for your NZeTA online with your credit card or debit card.

How much does the NZeTA cost?

  • The cost is NZD $9 using the app or NZD $12 using the online form.

  • When entering New Zealand you must also pay an IVL which is used for funding infrastructure and helps protect the New Zealand environment.  The IVL cost is NZD $35 and you pay it at the same time as you request your NZeTA.

What information will I need to request an NZeTA online?

  • Your full name

  • Address

  • Date of birth

  • Passport information

  • Information about your travel plans

  • Answer health questions

  • Answer security questions

When will I use my NZeTA?

When you go through security in New Zealand you will show your NZeTA and passport to the border authorities.

----- New Zealand Traveller Declaration -----

 

New Zealand Traveller Declaration

All travelers entering New Zealand are required to complete a Traveller Declaration form which will produce a “Traveller Pass”. You will be required to provide this Traveller Pass to board your flight to New Zealand. Please note that this declaration is in addition to the NZeTA you need to apply for, if you are from a visa waiver country. More information about the Traveller Declaration is available here.

How do I get a New Zealand Traveller Pass?

You can submit your Traveller Declaration online after your flight has been booked, up to 28 days before you fly. It is free to apply for and takes about 30 minutes to complete. If you meet the requirements you will receive the Traveller Pass via email.

You can apply for the Traveller Declaration here.

What information will I have to provide to apply for the Traveller Declaration?

  • Passport details

  • Flight information

  • Proof of vaccination - if required

  • Travel history for 14 days prior to arriving in New Zealand

  • Contact details in New Zealand

  • Emergency contact details

  • Proof of a pre-departure test - unless exempt

What do I do with the Traveller Pass?

When you check in the airline will ask to see your Traveller Pass. You will be asked for it again when you arrive in New Zealand.

Note: For entry into New Zealand you need an NZeTA and the Traveller Pass.

Tip: Make sure you have all your relevant documentation printed out as well as on your phone. Including your New Zealand Traveller Declaration, COVID-19 vaccination certificate, and pre-departure test results. If your phone is unavailable, you need access to this information in order to travel.

TRAVELING TO THE SOUTH PACIFIC

How can I get to any South Pacific locations?

Depending on how much time you have for your vacation you can either fly or take a cruise.  Flying is the fastest way to get there.

If I wanted to cruise to the South Pacific what are my options?

There are many opportunities for cruising in the South Pacific, you can do transpacific cruises such as Vancouver to Sydney or San Francisco to Auckland, and then you would fly home after the cruise, or you can fly to a destination in the South Pacific and start a cruise in New Zealand and end in Australia or vice versa.   The South Pacific is a seasonal destination, cruises will start around October and go through to April, and at each end of those seasons is where you find the transpacific cruise where the Cruise lines are moving their ships to the destinations. These transpacific cruises can be at highly reduced prices.

What is the ideal length of time for a holiday to the South Pacific?

​We recommend 10 to 14 days as a good length of time to visit. We can design an itinerary that focuses on either one destination or a shorter time in several locations. It isn't possible to see all that the South Pacific offers in 10 to 14 days, so you can always come back again to areas that interested you on your first visit.  If you have the luxury of time you can easily fill a month in either New Zealand or Australia as a single destination and still have more to see.

 
 
 
 

DOWNUNDER JOURNEYS SERVICES

What other services do Downunder Journeys provide besides flights and accommodation?

​We are your one stop shop for everything South Pacific, we do it all… air travel, cruises, land transfers, accommodations, travel insurance and touring.  We will even book your restaurant reservations and tee times. We will also process your travel visas for Australia as a complimentary service for all US citizens traveling on the booking. 

Will I need travel insurance for my trip?

We highly recommend purchasing travel insurance to protect your investment. We will provide a travel insurance quote at the time of booking. You are free to use our recommended insurance, find your own, or book without insurance.

 

I haven't used a travel agent or Downunder Journeys before, how can I be sure my trip booking will be okay?

We pride ourselves on being outstanding travel agents and happily provide potential clients with referrals from our current clients for peace of mind.  We are registered cruise planner specialists, members of CLIA (Cruise Line International Association) and an ARC (Airlines Reporting Corporation) accredited agency.

I'm just thinking about a trip but am not sure about details yet, should I bother getting in touch?

Yes definitely! Early advice in the trip planning process can save you time and money.  It gives you a chance to consider carefully the best time to travel taking into account events you may want to attend eg The Australian Open, the best time to travel and best pricing for flights and accommodation.

Do you book travel to anywhere other than the South Pacific?

We certainly do! If you would like the same great service to another destination outside of the South Pacific, we can help you with that too.

What is a customized itinerary?

This means that everything that is suggested can be changed to suit you.  We believe that an itinerary designed around your group size, desired destination/s, accommodation and activity preferences will give you the best travel plan for your upcoming trip.  We provide itinerary suggestions to help you see what kind of opportunities there are available.  Our suggested itineraries provide a good starting point for you. When you talk to us we will get a better understanding of what type of trip you have in mind and we build your travel plan from there.

What is a cruise planner specialist?

Cruise Planners is an award winning company that specializes in cruise and land based vacations. We are a travel agency that is part of the Cruise Planners large network of travel specialists. To be a member of Cruise Planners we are recognized as providing quality personalized travel advisory services, best value options, value-added benefits and amenities for our clients.

I would like to receive updates from Downunder Journeys.  Do you have a newsletter?

Yes! You can sign up below to receive updates on travel specials, tips and inspiration.